Legal

Privacy Policy & HIPAA Notice

Effective Date: May 24, 2026

Overview

This Privacy Policy explains how duaneosterlind.com ("the Site"), operated by Duane Osterlind, LMFT, CSAT-S, collects, uses, and protects your information. This Site serves as a personal and professional hub connecting visitors to Duane's clinical practice (Novus Mindful Life), podcast (The Addicted Mind), and educational program (Shame to Resilience).

By using this Site, you agree to the collection and use of information as described below. If you do not agree, please discontinue use of the Site.

Information We Collect

Information you provide directly: When you submit the contact form on this Site, we collect the information you enter, which may include your name, email address, phone number, and the content of your message. This form is hosted by GoHighLevel and the information you submit is stored on their platform and routed to our team at Novus Mindful Life for follow-up.

Email newsletter sign-up: If you subscribe to our email list, your email address is collected and managed through Kit (formerly ConvertKit). Your email is used solely to send you updates about podcast episodes, workshop dates, and related content. You may unsubscribe at any time using the link provided in every email.

Information collected automatically: We use Google Analytics (GA4) to understand how visitors use this Site. Google Analytics collects anonymous, aggregated data including:

  • Pages visited and time spent on each page
  • Referring website or search terms that brought you here
  • General geographic location (city/region level, not exact address)
  • Device type, browser, and operating system
  • Interactions such as button clicks and outbound link clicks

This data is anonymous and cannot be used to identify you personally. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries submitted through the contact form
  • To connect you with the appropriate clinician or program at Novus Mindful Life
  • To send email updates you have opted into (podcast episodes, workshop information)
  • To understand how visitors use the Site so we can improve content and user experience
  • To measure the effectiveness of our outreach and SEO efforts

We do not sell, rent, or trade your personal information to third parties. We do not use your information for targeted advertising.

Third-Party Services

This Site uses the following third-party services that may collect or process data on our behalf:

Each of these services operates under its own privacy policy. We encourage you to review them if you have questions about how your data is handled by these platforms.

Cookies

This Site uses cookies — small text files stored on your device — for the following purposes:

  • Analytics cookies (Google Analytics) to understand Site usage patterns
  • Functional cookies that may be set by embedded forms or newsletter tools to enable their features

We do not use advertising or tracking cookies. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on this Site.

HIPAA & Confidentiality Notice

This website is not a HIPAA-covered platform. The contact form, email newsletter, and any other communication through duaneosterlind.com are not encrypted clinical channels. Please do not submit protected health information (PHI), therapy-related details, or sensitive medical information through this Site.

If you are a current or prospective client of Novus Mindful Life, all clinical services, therapy sessions, and client communications are governed by Novus Mindful Life's HIPAA policies and are conducted through HIPAA-compliant platforms. Your therapist will provide you with a Notice of Privacy Practices at the start of care.

The contact form on this Site is intended for general inquiries, scheduling requests, podcast guest questions, and speaking engagement requests. If you need to communicate sensitive or clinical information, please contact Novus Mindful Life directly at 562-431-5100 or through the secure client portal provided to you by your therapist.

Data Security

We take reasonable measures to protect the information collected through this Site. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. All form submissions are transmitted via HTTPS encryption.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of email communications at any time
  • Opt out of analytics tracking using the Google Analytics opt-out tool

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at duane@novusmindfullife.com or call 562-431-5100.

Children's Privacy

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Duane Osterlind, LMFT, CSAT-S
Novus Mindful Life Institute
12832 Valley View Street, Suite 107
Garden Grove, CA 92845
duane@novusmindfullife.com
562-431-5100